POLICIES

Shipping & Postage

WhiteTag is shipped from the edge of Victoria's Bass Strait coast.  Please use the following guide for shipping and postage.

Within Australia

Standard Shipping (AUST POST):  flat rate $12 (up to 3kgs)

Express Shipping (AUST POST): flat rate $25 (up to 3kgs)

 

International

Please contact us directly for quote.

Note:  all product prices and payments made on this site are in Australian Dollar currency.

ORDER PROCESSING

Our business hours are Monday to Friday, 8am til 5pm.  All orders placed are dispatched the next business day.

Purchases made on weekends and Victorian public holidays will be dispatched on the following business day.

You will receive a shipping confirmation email as soon as your order leaves WhiteTag.

DELIVERY SCHEDULE

We use Australia Post to deliver our products.  They work hard to get all our deliveries to our customers as quickly as possible, however at times there may be delays beyond their control.  

All of our parcels are posted from our local Australia Post outlet on the southern Victorian coast (postcode 3942) .

To get a sense of how long your delivery may take please check the Australia Post postage calculator at the following link:

Australia Post postage calculator

 

Standard within Australia

For Metro delivery, please allow 3-5 working days and for Rural delivery, please allow 4-7 working days.

Express within Australia

For Metro delivery, please allow 2-3 working days and for rural delivery, please allow 3-5 working days. 

International

Please contact us directly for shipping cost calculation Kent@whitetag.com.au

 

Please note:  when orders shipped internationally reach your destination country they may be subject to local customs charges and clearance procedures that can cause delays beyond original delivery estimates.  Please contact your local customs office for more information.

Privacy

Your privacy is of the highest importance to Whitetag.  We won't ever disclose or provide your personal information to third parties. The personal information we collect is used to provide better service to our valued customers.

We are committed to ensuring that all collected personal information is protected from unauthorised access, disclosure, misuse or modification.  Your personal information is protected and stored in a secure electronic database.  We undertake to remove your personal information when it is no longer required.

Customer payment transactions are made via external third party payment systems - we don't have access to, nor ever see, your personal payment information. 

Payment Methods

- Credit / Debit Cards

- Paypal